Privacy Policy
Effective Date: 05/23/25
Last Updated: 05/23/25
Call Snag (“we,” “our,” or “us”) respects your privacy and is committed to protecting it through this Privacy Policy. This policy describes the types of information we may collect from you or that you may provide when you use the Call Snag app (the “Service”), and how we use, protect, and share that information.
By using our Service, you agree to the practices described in this Privacy Policy.
1. Information We Collect
A. Information You Provide
Account Information: Your name, email address, phone number, and other registration details.
Call Settings: Phone numbers or forwarding settings you configure within the app.
B. Information We Collect Automatically
Voicemail & Audio Data: Audio recordings, transcriptions, and summaries generated from forwarded or missed calls.
Device Information: IP address, device type, OS version, app version, and crash logs.
Usage Data: Log files, interactions with the app, feature usage, and clickstream data.
C. Information from Third Parties
If you choose to integrate third-party services (e.g., contacts or phone services), we may collect associated data with your permission.
2. How We Use Your Information
We use your information to:
Provide and maintain the Service;
Transcribe, analyze, and summarize missed calls and voicemails using AI technologies;
Improve the functionality and performance of the Service;
Communicate with you, including support and product updates;
Detect and prevent fraud, abuse, or legal violations;
Comply with legal obligations.
3. How We Share Your Information
We do not sell your personal data. We may share data:
With trusted third-party vendors (e.g., cloud infrastructure, transcription services) under strict confidentiality agreements;
In response to legal requests or obligations;
To protect the rights, safety, or security of Call Snag, its users, or others;
In connection with a merger, acquisition, or sale of assets.
4. Data Retention
We retain personal data as long as necessary to provide the Service and comply with legal obligations. You may request deletion of your account and associated data at any time by contacting [email protected].
5. Your Choices
You can:
Access, update, or delete your account information from within the app;
Revoke permissions for microphone, contacts, or phone integration via iOS settings;
Opt-out of promotional communications via unsubscribe links.
6. Security
We implement reasonable administrative, technical, and physical safeguards to protect your data. However, no security system is impenetrable. We encourage you to use strong passwords and to keep your credentials confidential.
7. Children’s Privacy
The Service is not intended for children under 13. We do not knowingly collect personal information from children. If we discover that a child has provided us with personal data, we will delete it immediately.
8. International Users
If you are accessing the Service from outside the United States, you consent to the transfer and processing of your data in the U.S. and other countries where our vendors operate.
9. Your Rights (GDPR & CCPA)
Depending on your location, you may have the right to:
Access the data we hold about you;
Request correction or deletion of your data;
Object to or restrict processing;
Request data portability.
To exercise these rights, contact [email protected]. We will respond within the timeframes required by law.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes via the app or by email. Your continued use of the Service after such changes constitutes acceptance.
11. Contact Us
For questions about this Privacy Policy, please contact: