Privacy Policy

1. Information We Collect

We collect the following types of information:

a. Information You Provide

• • Account information
• • Billing information (collected via third-party payment processors)
• • Support communications

b. Device & Usage Data

• • Device type, browser, IP address, and general location
• • App usage metrics and user interaction logs
• • Information needed to provide app functionality

2. How We Use Your Information

We use your information to:

• • Deliver and improve our Services
• • Provide customer support and notify you of account updates
• • Process payments and manage subscriptions
• • Monitor usage for abuse prevention and performance monitoring
• • Compliance

3. Recording & Consent Responsibilities

CallSnag allows users to automatically record and transcribe incoming calls. You are solely responsible for informing callers and obtaining any legally required consent to record or process calls.

We do not monitor your compliance with local or international call recording laws. Misuse of our Services may result in suspension or termination.

4. Data Sharing & Third-Party Services

We do not sell your personal information. We may share data with third parties only as necessary to:

• • Provide infrastructure (e.g., cloud hosting, telephony, analytics)
• • Process payments (e.g., Stripe, Apple, Google)
• • Comply with legal requirements (e.g., subpoenas or court orders)

Each third-party provider is contractually obligated to handle your data securely and lawfully.

5. Data Retention

We retain account data, call recordings, and transcripts for as long as necessary to provide the Services and fulfill legal obligations. You may request deletion of your data or account by contacting us.

6. Data Security

We implement technical and organizational safeguards to protect your information, including encryption, access controls, and secure storage practices. However, no system can guarantee complete security.

7. Your Rights

Depending on your location, you may have rights to:

• • Access, update, or delete your personal data
• • Withdraw consent for certain processing activities
• • Export or transfer your data

Contact us to exercise your rights.

8. Children's Privacy

CallSnag is not intended for individuals under the age of 16. If we become aware that a user under 16 has submitted personal information, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of CallSnag after updates means you accept the revised policy.